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Ordering, Payment & Shipping Information
WILLIAM GRANT STILL MUSIC
Audio Recordings, Sheet Music, Educational Materials, and "A Voice High-Sounding" Presentation THE MASTER-PLAYER LIBRARY Books, Music Gifts and Memorabilia Phone: (928) 526-9355 Fax: (928) 526-0321 wgsmusic@bigplanet.com www.williamgrantstill.com and www.troubledisland.com HOW TO ORDER Submit contact information with product, shipping, billing and payment information by phone, fax or email. Use ORDER FORM, or write out information on blank sheet of paper. Online Online ordering is available--the EASIEST WAY TO ORDER! By Phone Call 928/526-9355 to order by phone Monday-Friday 9:00am-5:00pm PST (except holidays). By Fax Fax orders to (928) 526-0321. By E-mail Send email orders to wgsmusic@bigplanet.com By Mail Send orders of recordings, videos, microfilm, or sheet music to: WILLIAM GRANT STILL MUSIC 809 W. Riordan Road, Suite 100, Box 109 Flagstaff, AZ 86001-0810 Send orders of books, gifts or memorabilia to: THE MASTER-PLAYER LIBRARY P. O. Box 3044 Flagstaff, AZ 86003-3044 FOR INQUIRIES Call 928/526-9355 Monday-Friday 9:00am-5:00pm PST (except holidays), or send an email to wgsmusic@bigplanet.com PAYMENT METHODS Payment must accompany all orders (U.S. dollars only). We accept CHECKS, MONEY ORDERS, CREDIT CARDS (VISA, MasterCard, or AmericanExpress) or PURCHASE ORDERS (from approved accounts only). Checks and Money Orders must be in U. S. currency. Payment by CHECK will delay the processing and shipping of your order until the funds have cleared. The current administration fee rate will be added to all CREDIT CARD orders. [4.75% as of 2008] SALES TAX Arizona sales tax must be added at the current sales tax rate to all orders shipped to an Arizona address [6.4% as of March 2007]. (If you are not shipping to an Arizona address, you will not be charged sales tax.) Sales tax is not applied to the shipping portion of your order. SHIPPING & HANDLING Most shipments sent immediately. In busy season, allow 3-4 weeks for delivery. Shipments are made by USPS mail (First-Class, Priority, Parcel Post, Media or Insured) or Federal Express. (We do not ship by UPS.) All orders are sent with a delivery confirmation request. Split-shipments will be charged a custom shipping rate. GENERAL SHIPPING (WITHIN UNITED STATES): (US$ only)
FOR ORDERS THAT INCLUDE BOOKS: If ordering CLASSICAL MUSIC TRIVIA or PHOENIX RISING SERIES books only: ["Phoenix Rising" Series Books: How to Become a Great Creative Genius, and, The Evil That Men Do] Include US$7.75 for the first book, plus US$2.00 each additional book. For ALL OTHER BOOK orders First Class or Priority Mail - US$7.75 for the first item, US$2.00 each additional item. Bookrate - US$5.75 for the first item, US$2.00 each additional item. US Overnight - US$19.95 for packages weighing 1 lb. Inquire for overnight packages over 1 lb. Insured Mail - US$3.50 additional. FOR SHEET MUSIC ORDERS: For SHEET MUSIC COLLECTIONS (such as the Violin, Piano, Organ, Song Cycle Collections, and so on), use General Shipping rates. For ALL OTHER SHEET MUSIC, custom shipping rates will apply call for more information, (928) 526-9355. OTHER SHIPPING RATES (OUTSIDE UNITED STATES) (US$ only) MEXICO and CANADA Shipping Rates: Include US$12.75 for first item, plus US$4.00 each additional item. OVERSEAS Shipping Rates: Include US$19.95 for the first item, plus US$7.95 each additional item. RETURNS There are NO RETURNS ON SHEET MUSIC orders due to the frequent violation of copyright laws. ALL OTHER PRODUCTS must be returned in resalable condition within 30 days of initial receipt of your order. |
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